The short version. Unused credits are refundable within 30 days. An unused Crew Pass can be cancelled within 7 days. There are no subscriptions to cancel. Refunds reach your bank in 5 to 7 working days after we send them.
1. Applying for jobs is always free
World Cruise Jobs never charges for a job, an interview, a placement or a visa. Every Apply button opens the cruise line's official page, where applying is free. Nothing you pay us changes any hiring decision.
2. Unused credits
- You can get a full refund of unused credits within 30 days of buying them. Credits are refunded in the order you bought them, to the payment method you used.
- Credits given free (welcome or goodwill credits) aren't refundable.
- After 30 days, unused credits stay in your wallet. They never expire.
3. Tools you have unlocked
Credits spent on a tool (resume builder 100, AI assistance 150, document checker 200 credits, each for 7 days) or on an answered expert question are not refundable, because the service is delivered as soon as it opens.
The exception: if a tool didn't work because of a fault on our side, for example the PDF wouldn't download, tell us within 7 days and we will fix it or restore the credits.
4. The Crew Pass
- The Crew Pass costs ₹2,000 for 30 days and does not renew automatically, so there is nothing to cancel.
- If you haven't used it (no tool opened through it, no expert question asked and no session held), you can cancel it within 7 days of buying for a full refund of the credits it cost.
- Once any benefit has been used, the pass isn't refundable, but it stays active until its end date.
5. 1-on-1 sessions
- Cancel at least 12 hours before the start time (in My account > 1-on-1 sessions) and the session goes back to your pass.
- Later cancellations and missed sessions count as used.
- If our expert cancels or doesn't join, we offer another time or restore the session, whichever you prefer.
6. Failed or duplicate payments
- If money left your account but the payment failed, your bank or Razorpay reverses it automatically, usually within 5 to 7 working days.
- If you were charged twice for the same top-up, we refund the extra payment in full.
- If you paid but credits didn't appear within an hour, write to us with the payment reference and we will add them or refund you.
7. How to ask for a refund
- Signed in, open Ask an expert and choose "Payments & wallet" (always free), or write to us through our contact form.
- Tell us the email on your account, the payment reference or invoice number, and what you'd like refunded.
- We reply within 2 working days. Approved refunds are sent within 2 working days of approval.
8. How long a refund takes
Refunds go back to the original card, UPI ID, bank account or wallet through Razorpay. After we send the refund, banks usually show it within 5 to 7 working days. The refunded credits are removed from your wallet at the same time.